> For the complete documentation index, see [llms.txt](https://help.filed.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.filed.com/reference/troubleshooting/re-installing-the-filed-sync-app.md). # Re-installing the Filed sync app ## What the Filed sync app is The Filed Sync App is a Windows desktop application (built on the Tauri framework) that runs on the machine where Drake or UltraTax is installed. It monitors for completed backup files and transfers them automatically between the local environment and Filed. Without it, returns on those platforms cannot advance past the backup stage and stay stuck in Processing. The Sync App is only required for Drake and UltraTax. Firms on CCH Axcess, ProConnect, or Lacerte do not use it. ## When to reinstall Consider a reinstall when: * The Sync App crashes immediately on launch * The Sync App shows a persistent error message that does not clear after restarting the app * Returns are stuck in Processing even though the Sync App appears to be open and running * Filed has released a new version of the Sync App and you need to update ## Before you reinstall * Confirm you are on the machine where the Sync App was originally installed. * Note the ID and Password shown on Filed's Connected Tax Software setup screen for the relevant integration. You will need to re-enter these after installing, so locate them in Filed before starting if they are not already visible. ## Step 1 - uninstall the current sync app In Windows Installed Apps, the Sync App is listed under its product name **Filed Prowork**. Search for "Filed Prowork" to find it. ## Step 2 - download the new installer from Filed ## Step 3 - install and configure ## Verify the reinstall After installation: * Confirm the Sync App shows an active connection status. * Check that the Connected Tax Software card in Filed reflects a connected state. * For any returns that were stalled in Processing, click Re-run Tax Prep so they resume now that the Sync App is running. ## When to contact support Contact Filed support if the Sync App still shows an error after a clean reinstall, or if the Connected Software card in Filed continues to show a connection error. Include: * Your Windows OS version * The Sync App version shown in the app or installer * The exact error message text displayed by the Sync App --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.filed.com/reference/troubleshooting/re-installing-the-filed-sync-app.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.