> For the complete documentation index, see [llms.txt](https://help.filed.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.filed.com/reference/support/getting-support-at-filed.md). # Getting support at Filed Filed offers a Help Center for self-serve answers and two direct channels for personalized assistance. ## Support channels ### Help center The primary self-serve resource is the Help Center at [help.filed.com](https://help.filed.com). It covers integrations, workspace settings, the AI tax preparation workflow, troubleshooting, and more. Start here for any question, because many common issues are answered in a searchable article. ### In-app chat widget When you are logged in to Filed, a chat bubble appears in the bottom-right corner of every page. This is the preferred channel for direct support, because the widget automatically identifies your workspace and the context you are working in. That context lets the support team understand your situation and respond more quickly without asking follow-up questions. ### Email support You can also reach the team at . Email is most useful when you are not logged in to Filed or need to send a longer written description of an issue. For anything requiring the team to look up your account or a specific return, the in-app chat widget is faster because it shares that context automatically. ## What to include in a support request Including the right context upfront reduces back-and-forth and speeds up resolution. Whenever you contact support, include: * **Workspace name** - the name of your firm's Filed workspace * **Client or return context** - the client name or return identifier you are asking about * **Expected vs. actual behavior** - a clear description of what you expected to happen and what happened instead * **Screenshots or a screen recording** - a visual showing the issue in context is often the fastest way for the support team to understand and reproduce what you are seeing If you are reporting an AI tax preparation issue on a specific return, the [Filed Feedback Program](/reference/support/filed-feedback-program.md) is the right channel for that, as it routes submissions directly to the tax engineering team. ## Response times The Filed support team aims to respond in real time whenever possible. Responses outside business hours or across time zones may take longer, but the team commits to replying as soon as possible. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.filed.com/reference/support/getting-support-at-filed.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.