> For the complete documentation index, see [llms.txt](https://help.filed.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.filed.com/reference/support.md).

# Support

Filed's support resources help you find answers quickly, report issues directly to the team, and get help with anything that comes up during your work.

## In this section

| Page                                                                           | What it covers                                                                     |
| ------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------- |
| [Getting support at Filed](/reference/support/getting-support-at-filed.md)     | Support channels, what to include in a request, and response expectations          |
| [Filed Feedback Program](/reference/support/filed-feedback-program.md)         | How to report AI tax preparation issues directly to the Filed tax engineering team |
| [Frequently asked questions](/reference/support/frequently-asked-questions.md) | Common questions about product scope, integrations, security, and how to get help  |

## Getting support

For questions about your account, an integration, or anything you encounter while using Filed, you can search the Help Center, open the in-app chat widget, or email the team. See [Getting support at Filed](/reference/support/getting-support-at-filed.md).

## Filed feedback program

The Filed Feedback Program is the dedicated channel for reporting AI tax preparation issues. Submissions go directly to the Filed tax engineering team, where specialists review return behavior and use the findings to improve future runs. See [Filed Feedback Program](/reference/support/filed-feedback-program.md).

## Frequently asked questions

Quick answers to common questions about what Filed supports, how integrations work, and how client data is protected. See [Frequently asked questions](/reference/support/frequently-asked-questions.md).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.filed.com/reference/support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.