# My return is showing "Paused" — what does that mean and how do I fix it? A **Paused** status means that the return processing has stopped and is waiting for an action or input before it can continue. In most cases, the **pop-up message displayed on screen** will tell you exactly what needs to be resolved — always read this message carefully as it is your best first clue. ## Reasons and Solutions ### 1. Manual Re-trigger Needed Sometimes the return simply needs to be manually restarted. **What to do:** Click the **Re-run Tax Prep** button to restart the process. This is often all that is needed. ### 2. Missing Prior Year Tax Return If the prior year tax return has not been uploaded, Filed may be unable to continue processing. **What to do:** Upload the prior year return to the client's document folder, then click **Re-run Tax Prep**. ### 3. Client Not Rolled Over in Tax Software If you have not yet rolled the client over to the current tax year in your tax software, Filed will not be able to locate or populate the return. **What to do:** Log into your tax software, roll over the client to the current tax year, and then re-trigger the return in Filed. ### 4. Permission Issue (ProConnect) For firms using **ProConnect**, a Paused status may indicate that Filed does not have the necessary permissions to access or enter data for that specific client within ProConnect. **What to do:** Review the client's permissions in ProConnect and ensure the Filed integration has the appropriate access. Then re-trigger the return. ### 5. Password-Protected File or Unsupported Return Type There are two additional common reasons a return may pause during processing: * **Password-protected file:** If one of the uploaded documents is password-protected, Filed will be unable to read or process it. **What to do:** Remove the password protection from the file, re-upload it, and then click **Re-run Tax Prep**. * **Unsupported return type:** Filed's AI Prep currently only supports **1040 (individual) returns**. If the backup file or return in your tax software is associated with a different return type — such as a business, nonprofit, trust, or any other entity return — Filed will not be able to process it. **What to do:** Confirm that the return you are attempting to prepare is a **1040**. If you need support for other return types, please reach out to Filed to discuss your options. ### 6. Client ID Not Found In some cases, Filed's system may not be able to automatically identify the correct client ID in your tax software. This can cause the return to pause while waiting for manual input. **What to do:** Manually enter the correct client ID when prompted, then re-trigger the return. ### 7. Other Issues If the pop-up message describes an issue not listed above, follow the instructions provided in the message. If you are unable to resolve it, please contact Filed support for further assistance. *** Legacy URL: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.filed.com/my-return-is-showing-paused-what-does-that-mean-and-how-do-i-fix-it.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.