# Why did my return show a system issue or error during processing?

A **system issue or error** during processing indicates that something unexpected occurred while Filed was running the return. This can happen for a variety of reasons, but the system is designed to give you as much context as possible when this occurs.

## What to Do First

When a system error occurs, Filed will display a **pop-up message** explaining what went wrong. This message is the most important first step — it will often describe the nature of the issue and provide guidance on how to proceed.

**In most cases, the recommended action is one of the following:**

1. **Re-trigger the process** by clicking the **Re-run Tax Prep** button. Many errors are transient and will resolve themselves on a second attempt.
2. **Follow the specific instructions** in the pop-up message, which may involve uploading a missing document, correcting a setting, or taking an action in your tax software.

## If the Issue Persists

If re-triggering does not resolve the error, the issue may require deeper investigation by the Filed engineering team.

**What to do:** Contact Filed support with a description of the error message you received. Our team will review the logs and work with you to identify and resolve the root cause.

***

Legacy URL: <https://support.filed.com/articles/2002120109-why-did-my-return-show-a-system-issue-or-error-during-processing>


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