# Troubleshooting

- [Why is my return stuck in processing for several days?](https://help.filed.com/filed-help-center/troubleshooting/why-is-my-return-stuck-in-processing-for-several-days.md): Explains the four main reasons a tax return can remain stuck in "Processing" for several days and how to resolve each one.
- [My return is showing paused. What does that mean and how do I fix it?](https://help.filed.com/filed-help-center/troubleshooting/my-return-is-showing-paused.-what-does-that-mean-and-how-do-i-fix-it.md): Explains what a "Paused" return status means and provides step-by-step guidance on how to resolve the most common causes.
- [Why did my return show a system issue or error during processing?](https://help.filed.com/filed-help-center/troubleshooting/why-did-my-return-show-a-system-issue-or-error-during-processing.md): Explains what to do when a return shows a system issue or error during processing, including how to re-trigger and when to contact support.
- [Why did the return complete with zero blank entries after data entry was marked done?](https://help.filed.com/filed-help-center/troubleshooting/why-did-the-return-complete-with-zero-blank-entries-after-data-entry-was-marked-done.md): Covers why a completed return may show zero or blank entries in tax software and provides resolution steps for each supported platform.
- [Re-installing the Filed sync app](https://help.filed.com/filed-help-center/troubleshooting/re-installing-the-filed-sync-app.md): Step-by-step instructions for uninstalling and reinstalling the Filed Sync App through the Filed Connect Tax Software interface.
- [Rules explainer — editing and creation](https://help.filed.com/filed-help-center/troubleshooting/rules-explainer-editing-and-creation.md): An explainer on how AI Reviewer rules work in Filed, including how to edit existing rules and create new ones.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.filed.com/filed-help-center/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.