# CCH Axcess Tax troubleshooting

This resource is for firms using CCH Axcess Tax with Tax API Kit.

## Table of Contents

* My worksheet appears empty. What should I do?
* I can't find my client in Filed
* I received a "Sync failed to complete" error
* I received "CCH Axcess Diagnostic: 49842 ‐ The amount of withholding must equal the amount of withholding reported on Form(s)"

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## My worksheet appears empty or return not populating. What should I do?

View: [**CCH Axcess: Return not populating**](https://support.filed.com/articles/1930419589-cch-axcess-return-not-populating)

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## I can't find my client in Filed?

If you just added this client to your tax software, Filed's daily sync has likely not pulled it in. You can run a manual sync with these steps:

* Go to your Tax Software page, and click on the three dots next to CCH Axcess Tax.
* In the Dropdown, click **Sync clients.**

![image.png](https://assets.usepylon.com/7b79f042-f851-4ed8-9ff4-05f028f7aad4%2F39440847-6a27-4eba-9d8e-bf59ac222320-1e981053-55ab-4131-8d47-df1d561c905b-1769092049472-image.png-1e3a3484-68d5-4de1-a2a9-c42d95183809-8bd9eaac-f31a-442f-8e00-d77c1ae4fab0?Expires=253370764800\&Signature=eA5OhHmR30O5u~ITG1G6OtXd~c7NPyF-EqtZk~ib8G1JUINsIlLFUxUG7awaXruI8rJsrl3yNES58val~J1ZwctVnXYz1Q0qFsA6c8dHsz5ibzfw7EyonA1i51-ZTF6bnc8nauTptWR5uzKFMALDT~v5K6Z1t15R0fJCw-HfhDVRm1Zm6B2efDmmjUGFpMqmvxuPwd7FPxLA-cFS2-DNioOnX34oMva5k~qMcOGl7qP~mJXf0-qTwAWcXjkFIrZ63ncQvXHEUXSt61Wken~dlnAjAn7aCwJQT4rNNXJW9~xjelCNbVC91oQ0dj60KNjhV~hymMP9I33Z5Z6TDQ8vTA__\&Key-Pair-Id=K3NV4LZ47N8M46)

* Click **Sync** in the top right corner.

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## I received a "Sync failed to complete" error

![image.png](https://assets.usepylon.com/7b79f042-f851-4ed8-9ff4-05f028f7aad4%2F6ce3b532-d9eb-4ff9-94ed-ba3a4b668b0d-3514e70b-d170-46af-ae2b-9797770ce821-2761c011-ed17-4a39-8307-969a43df91ba-1769091983018-image.png-b0acf2db-9c78-4d4e-b3d2-631bae1988be-b84dd791-7279-48fc-bd24-93f690d222eb-ebc4ec3b-3830-43df-9629-8e37578637e0?Expires=253370764800\&Signature=hANrALp0GOVhxgG3Fkjg4evXvHuUtBJIeUbMXOox3j4k4IBxQ~B96o1e6R6F1yIEs301lnFZ7U2knz3Bg7jcBIYLO060GGzIHhM9lAUpVzdcbwblYgsAAL9tJs1Neo-PbSp9P7PL-10iyJhbFG550Iuuw~-COtaE-KK7OZMNG2mA9FOsElf9CDCPTCQjTjOO-ddRoCg1RWkv9ou3PosEgoMxElg__\&Key-Pair-Id=K3NV4LZ47N8M46)

* Rerun the sync by clicking **Sync** in the top right corner.
* If this doesn't work, reach out to Filed support.

***

## I received "CCH Axcess Diagnostic: 49842 ‐ The amount of withholding must equal the amount of withholding reported on Form(s)"

View: [CCH Axcess Diagnostic: 49842 ‐ The amount of withholding must equal the amount of withholding reported on Form(s)](https://support.filed.com/articles/8698104372-diagnostic-49842-the-amount-of-withholding-must-equal-the-amount-of-withholding-reported-on-form-s)

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Legacy URL: <https://support.filed.com/articles/5499468634-cch-axcess-tax-troubleshooting>


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