# Getting support at Filed Filed provides multiple support channels to help users find answers quickly. The company maintains a Help Center and offers direct contact options for additional assistance. ## Help Center The primary resource is the Help Center at support.filed.com, which contains answers to common questions about integrations, billing, and more. ## Contact Methods **Chat Widget** Users logged into Filed can access a chat bubble in the bottom-right corner of any page. The support team notes that using this feature helps them identify which client you're working with, enabling faster assistance. **Email Support** Users can contact for inquiries. ## Response Commitment Filed commits to responding in real-time whenever possible. The team acknowledges that responses outside business hours or across different time zones may take longer, but they pledge to reply as soon as we can. *** Legacy URL: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.filed.com/filed-help-center/billing-security-and-support/getting-support-at-filed.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.