# Filed feedback program Filed is introducing a feedback process allowing teams to report issues directly to the platform. ## How the Feedback Program Works The process follows four steps: 1. Issues are automatically routed to the Filed tax engineering team 2. Specialists review return behavior and expected outcomes 3. Engineering evaluates and implements improvements when applicable 4. Fixes improve future returns automatically ## When to Submit Feedback Users should submit feedback for: * Forms or boxes populated incorrectly * Missing data that should have flowed through * Incorrect calculations or treatment * Unexpected AI behavior * Situations requiring manual correction If you needed to adjust something manually, we want to know about it. ## How to Submit Feedback **Step 1:** Log into Filed workspace and navigate to the "Filed Feedback Program" form through the chat widget. **Step 2:** Complete required fields with as much detail as possible. Screenshots are required for all feedback submissions. **Step 3:** Attach screenshots directly to the ticket after submitting the form by clicking the attachment icon. Screenshots should clearly show: * The incorrect or missing entry * The affected form or box * The expected result when possible ## Example Submission A detailed feedback example includes: * Client/Return: John Smith * Issues with W-2 forms, state sourcing, and spouse designation * Multiple screenshots demonstrating the problems * Expected behavior corrections ## What Happens After Submission Filed will: 1. Identify whether behavior relates to automation navigation, mapping, or logic 2. Implement improvements or fixes 3. Track recurring issues across firms 4. Communicate major improvements as released ## Goal The program aims to improve Filed quickly using real-world returns while minimizing workflow disruption. Your feedback directly helps improve accuracy across all returns. *** Legacy URL: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.filed.com/filed-help-center/billing-security-and-support/filed-feedback-program.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.