# Troubleshooting & FAQs Quick solutions to common issues and answers to frequently asked questions about Filed. * [Getting support at Filed](/getting-support-at-filed.md) * [Frequently Asked Questions](/frequently-asked-questions.md) * [How does Filed AI extract and process K-1 Data?](/how-does-filed-ai-extract-and-process-k-1-data.md) * [What forms and documents can I send to Filed?](/articles/what-forms-and-documents-can-i-send-to-filed.md) * [Is my client data secure?](/is-my-client-data-secure.md) * [How does Filed work?](/how-does-filed-work.md) * [Does Filed have a client portal?](/does-filed-have-a-client-portal.md) * [Can I edit and review Filed AI's work?](/can-i-edit-and-review-filed-ais-work.md) * [Will my existing software bill me to integrate with Filed?](/will-my-existing-software-bill-me-to-integrate-with-filed.md) * [How much does filed cost? What's a credit?](/how-much-does-filed-cost-whats-a-credit.md) * [What if I need to upload additional documents for a client?](/what-if-i-need-to-upload-additional-documents-for-a-client.md) * [When will I get charged?](/when-will-i-get-charged.md) * [Filed Feedback Program](/filed-feedback-program.md) * [Why is my return stuck in "Processing" for several days?](/why-is-my-return-stuck-in-processing-for-several-days.md) * [My return is showing "Paused" — what does that mean and how do I fix it?](/my-return-is-showing-paused-what-does-that-mean-and-how-do-i-fix-it.md) * [Why did my return show a system issue or error during processing?](/why-did-my-return-show-a-system-issue-or-error-during-processing.md) * [Why did the return complete with zero/blank entries after data entry was marked done?](/why-did-the-return-complete-with-zero-blank-entries-after-data-entry-was-marked-done.md) * [How do I download and upload .DAT files in bulk for CCH Axcess?](/articles/how-do-i-download-and-upload-.dat-files-in-bulk-for-cch-axcess.md) * [Should I upload K-1s to Filed if they are already imported directly in CCH Axcess?](/should-i-upload-k-1s-to-filed-if-they-are-already-imported-directly-in-cch-axcess.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.filed.com/collections/troubleshooting-and-faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.